Connectivity issues for some users

Incident Report for Tidio

Resolved

This incident has been resolved.

Posted Oct 13, 2021 - 11:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 13, 2021 - 09:02 UTC

Identified

Due to a global outage of our server provider, all our services are down. We're currently working on bringing the service back on track.

Posted Oct 13, 2021 - 08:29 UTC

Investigating

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

Posted Oct 13, 2021 - 07:25 UTC

This incident affected: Chat widget, Web & Desktop application, API, and WebSocket.